Forums Imaging Camera won’t connect troubleshooting

Robin Leadbeater

Hi Jack,

To home in on the source of the problem I would check the following

Is the camera installed correctly ? As Tim said, check the Device Manager the camera should be listed under USB somewhere and should report that it is working properly. If not try reinstalling the driver

Once it is installed correctly, try the ATIK capture software. If it is working there then the problem lies with MAXIM DL somewhere.