- This topic has 14 replies, 6 voices, and was last updated 3 years, 8 months ago by Alun Halsey.
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3 March 2021 at 3:35 pm #574906Mr Jack MartinParticipant
Replacement 2nd hand PC running Win7, MaximDL won’t connect to my Atik460.
I have installed Ascom 6, Atik core software from website.
Says ‘error connecting to camera’.
What have I missed?
Any advices,
Jack
Essex UK
3 March 2021 at 5:30 pm #583907Dr Andrew SmithParticipanthttps://www.atik-cameras.com/core-software-downloads/
Regards Andrew
3 March 2021 at 5:51 pm #583908Tim HaymesParticipantI would also check in Device Manager, the status of the USB controllers. There should be no errors shown
Tim3 March 2021 at 11:16 pm #583909Alun HalseyParticipantHi Jack
Are you using a USB hub? If so then try plugging camera directly into the computer,possibility Maxim doesn’t recognise the hub.
Regards
Alun
4 March 2021 at 10:52 am #583911Dr Paul LeylandParticipantAnd vice versa, in my experience. Over-long USB cables can give connection problems which are sometimes solved by using a powered hub.
Try it both ways, in other words.
4 March 2021 at 11:34 am #583912Mr Jack MartinParticipantAlun,
No cable pluged straight into USB port.
Jack
Essex UK
4 March 2021 at 11:37 am #583913Mr Jack MartinParticipantAndrew,
Yes I have but will revisit.
Atik works with other computers could be a software problem.
Jack
Essex UK
4 March 2021 at 12:30 pm #583914Robin LeadbeaterParticipantHi Jack,
To home in on the source of the problem I would check the following
Is the camera installed correctly ? As Tim said, check the Device Manager the camera should be listed under USB somewhere and should report that it is working properly. If not try reinstalling the driver
Once it is installed correctly, try the ATIK capture software. If it is working there then the problem lies with MAXIM DL somewhere.
Cheers
Robin
4 March 2021 at 3:53 pm #583915Mr Jack MartinParticipantRobin,
Camera installed correctly shows up on device manager under USB.
Tried reinstalling old driver as per Atik website instructions.
Camera still not connecting.
Regards,
Jack
Essex UK
4 March 2021 at 4:02 pm #583916Robin LeadbeaterParticipantDoes it work using ATIK’s own Artemis Capture ?
4 March 2021 at 4:38 pm #583917Alun HalseyParticipantHi Jack
When installing Artemis software did you select the Maxim DL plugin?
Regards
Alun
5 March 2021 at 5:14 pm #583922Mr Jack MartinParticipantRobin,
Did not appear to work with Artemis capture.
Regards,
Jack
Essex UK
5 March 2021 at 5:16 pm #583923Mr Jack MartinParticipantAlun,
Is that from a disc?
Regards,
Jack
Essex UK
5 March 2021 at 5:43 pm #583921Mr Jack MartinParticipantAll,
Success, I reinstalled older legacy and latest Ascom software from Atik website, keeping the camera plugged in, clicked on connect off it went phew !
I am running an older version of Maxim.
THANK YOU all for your advices.
Jack
Essex UK
5 March 2021 at 8:23 pm #583924Alun HalseyParticipantHi Jack,
No that is from latest download from Atik web page. Glad you got the camera to work.
Regards
Alun
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