Camera won’t connect

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  • #574906
    Jack Martin
    Participant

    Replacement 2nd hand PC running Win7, MaximDL won’t connect to my Atik460.

    I have installed Ascom 6, Atik core software from website.

    Says ‘error connecting to camera’.

    What have I missed?

    Any advices,

    Jack

    Essex UK

    #583907
    Andrew Smith
    Participant
    #583908
    Tim Haymes
    Participant

    I would also check in Device Manager, the status of the USB controllers.  There should be no errors shown
    Tim

    #583909
    Alun Halsey
    Participant

     Hi Jack

    Are you using a USB hub? If so then try plugging camera directly into the computer,possibility Maxim doesn’t recognise the hub. 

       Regards

          Alun                                                                                                                                                                          

    #583911
    Paul Leyland
    Participant

    And vice versa, in my experience. Over-long USB cables can give connection problems which are sometimes solved by using a powered hub.

    Try it both ways, in other words.

    #583912
    Jack Martin
    Participant

    Alun,

    No cable pluged straight into USB port.

    Jack

    Essex UK

    #583913
    Jack Martin
    Participant

    Andrew,

    Yes I have but will revisit.

    Atik works with other computers could be a software problem.

    Jack

    Essex UK

    #583914
    Robin Leadbeater
    Participant

    Hi Jack,

    To home in on the source of the problem I would check the following

    Is the camera installed correctly ? As Tim said, check the Device Manager the camera should be listed under USB somewhere and should report that it is working properly. If not try reinstalling the driver

    Once it is installed correctly, try the ATIK capture software. If it is working there then the problem lies with MAXIM DL somewhere.

    Cheers

    Robin

    #583915
    Jack Martin
    Participant

    Robin,

    Camera installed correctly shows up on device manager under USB.

    Tried reinstalling old driver as per Atik website instructions.

    Camera still not connecting.

    Regards,

    Jack

    Essex UK

    #583916
    Robin Leadbeater
    Participant

    Does it work using ATIK’s own Artemis Capture ?

    https://www.atik-cameras.com/capture-software/

    #583917
    Alun Halsey
    Participant

     Hi Jack

    When installing Artemis software did you select the Maxim DL plugin?

      

       Regards

           Alun

    #583922
    Jack Martin
    Participant

    Robin,

    Did not appear to work with Artemis capture.

    Regards,

    Jack

    Essex UK

    #583923
    Jack Martin
    Participant

    Alun,

    Is that from a disc?

    Regards,

    Jack

    Essex UK

    #583921
    Jack Martin
    Participant

    All,

    Success, I reinstalled older legacy and latest Ascom software from Atik website, keeping the camera plugged in, clicked on connect off it went phew !   

    I am running an older version of Maxim.

    THANK YOU all for your advices.

    Jack

    Essex UK

    #583924
    Alun Halsey
    Participant

     Hi Jack,

      No that is from latest download from Atik web page. Glad you got the camera to work.

       Regards

         Alun

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