- This topic has 14 replies, 6 voices, and was last updated 2 years ago by Alun Halsey.
3 March 2021 at 3:35 pm #574906
Replacement 2nd hand PC running Win7, MaximDL won’t connect to my Atik460.
I have installed Ascom 6, Atik core software from website.
Says ‘error connecting to camera’.
What have I missed?
Essex UK3 March 2021 at 5:30 pm #583907Dr Andrew SmithParticipant
Regards Andrew3 March 2021 at 5:51 pm #583908Tim HaymesParticipant
I would also check in Device Manager, the status of the USB controllers. There should be no errors shown
Tim3 March 2021 at 11:16 pm #583909
Are you using a USB hub? If so then try plugging camera directly into the computer,possibility Maxim doesn’t recognise the hub.
Alun4 March 2021 at 10:52 am #583911Dr Paul LeylandParticipant
And vice versa, in my experience. Over-long USB cables can give connection problems which are sometimes solved by using a powered hub.
Try it both ways, in other words.4 March 2021 at 11:34 am #583912
No cable pluged straight into USB port.
Essex UK4 March 2021 at 11:37 am #583913
Yes I have but will revisit.
Atik works with other computers could be a software problem.
Essex UK4 March 2021 at 12:30 pm #583914Robin LeadbeaterParticipant
To home in on the source of the problem I would check the following
Is the camera installed correctly ? As Tim said, check the Device Manager the camera should be listed under USB somewhere and should report that it is working properly. If not try reinstalling the driver
Once it is installed correctly, try the ATIK capture software. If it is working there then the problem lies with MAXIM DL somewhere.
Robin4 March 2021 at 3:53 pm #583915
Camera installed correctly shows up on device manager under USB.
Tried reinstalling old driver as per Atik website instructions.
Camera still not connecting.
Essex UK4 March 2021 at 4:02 pm #583916Robin LeadbeaterParticipant
Does it work using ATIK’s own Artemis Capture ?4 March 2021 at 4:38 pm #583917
When installing Artemis software did you select the Maxim DL plugin?
Alun5 March 2021 at 5:14 pm #583922
Did not appear to work with Artemis capture.
Essex UK5 March 2021 at 5:16 pm #583923
Is that from a disc?
Essex UK5 March 2021 at 5:43 pm #583921
Success, I reinstalled older legacy and latest Ascom software from Atik website, keeping the camera plugged in, clicked on connect off it went phew !
I am running an older version of Maxim.
THANK YOU all for your advices.
Essex UK5 March 2021 at 8:23 pm #583924
No that is from latest download from Atik web page. Glad you got the camera to work.
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