Hi John (and anyone else who is following this thread).
We have identified the problem. It was related to family membership where the first person to join the BAA is not the person who currently pays the subscription. We will be requesting a change to our systems to cope with this scenario. In the interim we can get around it for any affected members. I will be running a check later in the week to see if there are any other members who may be affected.
Kind regards,
Andy