First of all my apologies that you are experiencing problems with your renewal.
That is clearly not right. I am just starting some testing to try to identify the problem but please bear with me as I will only have intermittent access to the BAA systems for the next couple of days.
I can see one thing that might explain it to do with joint membership and a shared email address. The system should be able to cope with this, but I suspect it does not. I will email you about this separately so we can try out a few things without posting every detail on the forum.
BAA Systems Administrator and Web Content Editor