Renewal Problem

Forums Website News and Help Renewal Problems Renewal Problem

Andy Wilson

Hi John,

First of all my apologies that you are experiencing problems with your renewal.

That is clearly not right. I am just starting some testing to try to identify the problem but please bear with me as I will only have intermittent access to the BAA systems for the next couple of days.

I can see one thing that might explain it to do with joint membership and a shared email address. The system should be able to cope with this, but I suspect it does not. I will email you about this separately so we can try out a few things without posting every detail on the forum.

Kind regards,

Andy Wilson

BAA Systems Administrator and Web Content Editor