Difficulty renewing membership

[John O’Neill]

Hi,

I tried to renew my membership for 2017-17, but it was trying to force me to sign up to Pay Pal! No option to just pay via Pay Pal without signing up

Is there any better way, as I have no desire to join Paypal.

By the way, the online form still says 2016-17, but I have given up in that (as I got no reply from either from the forum or the BAA Office).

I hope someone can be of help.

John

[Dominic Ford]

Hi John,

I’m sorry to hear you’re having trouble. You should be able to pay without setting up a PayPal account. When we redirect you to the PayPal website to make payment, you should see a grey button at the bottom inviting you to pay as a guest. This will allow you to enter your card details without setting up a PayPal account.

We are aware of a problem that this option doesn’t seem to be available on phones, and possibly some tablets, but is certainly there on PCs. We have contacted PayPal to ask if there’s anything we can do to help users of mobile devices.

We are also aware that the dates on the online renewal form are currently out of date — this will be corrected within the next few hours with the launch of a new and much simplified form, but you can continue to use the form in the meantime.

I hope that helps.

Dominic.

[John O’Neill]

Hi Dominic,

Many thanks for sorting that out. I was able to pay via Paypal (without signing up to them). I was and am using a PC with Win 7.

All the best,

John

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